SHIPPING & RETURNS
At Brightkx, operated by Smit Verkoop en Advies, we aim to make your shopping experience simple, reliable, and convenient. Below you will find information about our shipping options, delivery times, returns, and refunds.
SHIPPING
We currently ship within:
• Netherlands
We offer two shipping options:
FREE STANDARD SHIPPING
Cost: €0.00
Estimated Delivery: 4-5 Business Days
INSURED EXPRESS SHIPPING
Cost: €4.95
Estimated Delivery: 2-3 Business Days
Delivery times are estimates and may vary due to weekends, public holidays, carrier delays, weather conditions, or other circumstances outside our reasonable control.
Once your order has been shipped, tracking information may be provided by email where available.
Please ensure that your delivery address is complete and accurate when placing an order. If you notice an error, contact us as soon as possible at info@brightkx.com.
RETURNS
Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may have a statutory right to withdraw from your online purchase in accordance with applicable Dutch and European Union consumer protection laws.
To request a return, please contact us before returning any item:
Email: info@brightkx.com
Please include:
• Your order number
• Your full name
• The item(s) you wish to return
• The reason for your return
Returned products should be handled with reasonable care and, where possible, returned in their original packaging together with all included accessories.
REFUNDS
Once your returned item has been received and processed, any approved refund will be issued using the original payment method unless otherwise agreed or required by law.
Where permitted by applicable law, we may wait until the returned product has been received or until proof of return shipment has been provided before processing the refund.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that is damaged, defective, incorrect, or significantly different from the product ordered, please contact us as soon as possible.
Please provide:
• Your order number
• A description of the issue
• Photographs of the item and packaging where applicable
We will assess the issue and provide an appropriate solution in accordance with applicable consumer laws.
RETURN SHIPPING
Return shipping costs will be handled in accordance with applicable Dutch and European Union consumer protection legislation and the circumstances of the return.
Where a return is required because an item is defective, damaged, or incorrect, Brightkx may cover the reasonable return shipping costs.
ORDER CANCELLATION
If you wish to cancel an order, please contact us as soon as possible at:
If your order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
If the order has already been dispatched, our return procedure may apply.
CONTACT US
Brightkx
Smit Verkoop en Advies
Ruisvoorn 6
3907HR Veenendaal
The Netherlands
Email: info@brightkx.com
KvK Number: 93758464
Nothing in this Shipping & Returns Policy limits any mandatory consumer rights available under Dutch law or European Union consumer protection legislation.